Nearly every business in the nation depends on customer service representatives to build and maintain relationships with their clients. The greatest number (an estimated 23 percent) of all customer service representatives work for banks and credit unions, insurance carriers and agencies, and brokerages. Online colleges offer career training programs with the customer in mind, providing education in telephone skills and manners, order-taking and billing practices, complaint resolution, and email etiquette.

Customer Service Training

The U.S. Bureau of Labor Statistics reports that customer service job entry requirements are increasing. Today, employers want more than a high school diploma; they are seeking candidates with career training and even associate and bachelor's degrees. Customer service reps need enhanced skills in operating telephone and computer systems, as well as increasingly complex knowledge in customer relationship management (CRM) software. For those entering procurement and order-fulfillment roles, many online colleges provide training in supply-chain, accounting, and order-tracking software.